Hopefully you will be receiving a call back if you placed a call to one of our agents and we missed it.Cell phones are a great tool for the real estate agent. We can be anywhere and still be reachable by phone.
This works great in theory but unfortunately to many sales people fail to answer their phones. Perhaps they are with a customer, or in a meeting or closing or it could be because the call came in during the agent's down time.
Agents will often put faith in the belief that if the call is important, the caller will leave a message. Forgetting the time, energy and money they or their company has devoted to making the phone ring, they put the obligation back on the caller. This is a mistake.
Realistically it is not possible to answer the phone each and every time it rings. When an agent misses a call, what should they do? Call the number back. This is extremely important when no message is left. This may seem like a simple step but good customer service is often in the simple things.
Your calls are important to us. We want to help you buy or sell a home. Give us a call. While you are welcome to leave a message should we not answer, hopefully we will call you back regardless.
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- Greg Staker Watson Realty Corp. 407-304-0255
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