Showing posts with label kissimmee real estate agents. Show all posts
Showing posts with label kissimmee real estate agents. Show all posts

Jun 25, 2008

Jun 5, 2008

Is customer service improving as the market weakens?

Regardless of it being fair or not, the public perception of real estate agents has often been less than flattering. Opinion polls often rate real estate agents toward the bottom when considering occupations viewed in a good light.

My hope would be as the market has changed over the last few years, that customer service provided by agents has improved across the board and this improvement will one day be reflected in polls indicating our profession is gaining approval from the public.

It would make sense that customer service has improved. The market continues to eliminate part-time agents and those who had no business being in real estate sales to begin with. These same agents would certainly have had some part in the bad public opinion. Lack of training, lack of education, lack of experience and lack of ethics creates the possibility of bad customer service.

Even experienced agents could be benefiting from today's market as it allows for more quality customer service. Less business means more time for follow up and communication with the customer. Follow up and communication are the heart of good customer service.

Of course an argument could be made that customer service is not improving at all. While it is true that more and more part-time agents are leaving the business, it is also true that more and more full-time agents are now being forced to take second jobs and thus becoming part-time by default. Part-time in this business translates to less follow up, less communication and less time for quality customer service.

We may also have to consider the customer service dilemma created by today's mortgage mess and downward spiraling home prices. These two factors are at least partially responsible for the new "short sale" market that has been created. The listing and selling of homes contingent upon third party approval or a short sale contingency is rife with the potential of bad customer service.

Agents may not wish to admit that they have never successfully closed a short sale transaction. Agents may also not want to admit that they are unfamiliar with the steps and the process. This leaves agents handling this type of business on the fly and well, doing things on the fly can contribute to bad customer service.

So the question remains, is customer service improving among real estate professionals as a group? Time will tell. On an individual basis we can provide extraordinary customer service, which many great agents have done and will continue to do. On an office and company level we need to be confident that those agents with us understand the value of providing the best possible service regardless of the trends in the marketplace. The latter is my responsibility and it is one I take seriously. Those who fail to see the seriousness of the issue will need to correct their thought process' or find another place to work.

I think the public would want it that way.


Related Florida real estate views:

What do consumers want to know prior to relocating?

Selling real estate is not very prestigious

Did we miss your call?


- Greg Staker - Watson Realty Corp. - 407-304-0255

May 6, 2008

Crazy not to buy real estate today?

One of my agents sent me this video. Mike is one of our top agents in Kissimmee. He and his wife Renee not only provide the very best in customer service, they are also taking their marketing efforts to a new level, one that includes the internet.

This video shows Mike playing around and having some fun.




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Holiday gifts for home owners.

Purple Cows

Watson Realty Associates enjoy cruise


- Greg Staker - Watson Realty Corp. - 407-304-0255

Apr 12, 2008

Real estate agent flying high

Cliff Clover is a top producing agent with Watson Realty in Kissimmee.

Cliff not only sells more real estate than most agents, he flies helicopters as well! The two may go hand in hand as he is able to get awesome photos of his listings and we all know quality photos help sell real estate.

Here is a video of Cliff flying a helicopter on a short flight.




Related Florida real estate views:

Crazy not to buy real estate today?

Watson Realty has the lion's share of the market.

You do not need a real estate agent


- Greg Staker Watson Realty Corp. 407-304-0255

Imagine an entire real estate office blogging

Several agents in the Watson Realty Kissimmee office attended an Internet marketing meeting this past week. The main topic centered around blogging.

Since then I have seen agents setting up or attempting to set up their very first real estate blog. We have some work to do as most are using the resources provided by blogger.com. I see blogs being created without contact information or the Company name. I'm sure there will be overlapping of information in the early stages as each agent develops their own style and identity.

I believe the end result will be a positive one for anyone looking for the very best real estate information for Osceola, Central Florida and Kissimmee. Imagine the number 1 real estate office providing online customers with the very best, current content and informative blogs dealing with buying, selling or renting a home?


Related Florida real estate views:

Where do real estate customers come from?

Why you should join Watson Realty, Orlando

The future of real estate advertisement


- Greg Staker Watson Realty Corp. 407-304-0255

Feb 27, 2008

I am now the Broker/Manager of Watson Realty's Kissimmee office

It will be official March 1 but I have already spent the past two days in Kissimmee getting comfortable with the office. Kissimmee has been the #1 Central Florida Watson office year after year.

I am excited about the appointment and opportunity that the Kissimmee office offers.


Related Florida real estate views:

Watson Realty announces new manager appointment

Watson Realty announces management change in Orlando

An interview with Watson Realty's Central Florida Regional Director Ken Bennett .


- Greg Staker - Watson Realty Corp. - 407-304-0255

Feb 17, 2008

Kissimmee real estate agents for Watson Realty lead Central Florida

2007 numbers for Watson Realty of Central Florida show the Watson Realty agents of Kissimmee leading the way for most production in the year 2007.

Top 5 offices for closed volume in Central Florida were:

Kissimmee
Orlando SW
Longwood
Clermont
Maitland

Kissimmee’s office also led the entire company with total closed units.

The Kissimmee office is located at 1950 E. Irlo Bronson Memorial Hwy


Related Florida real estate views:

Watson Realty in Kissimmee makes a commitment to out sell the competition

Kissimmee is an All American City

Kissimmee housing statistics - 2007


- Greg Staker - Watson Realty Corp. - 407-304-0255