The Better Business Bureau released a report highlighting consumer complaints during 2009. The report indicated that consumer complaints increased by over 9% in 2009. Near the top were consumer complaints against banks. Banks complaints were the 3rd highest and complaints against banks increased by over 40%.
The BBB included the housing crisis as a reason why consumer complaints have increased across the board. In my opinion failing banks, increase in foreclosures, delays with short sales, limited loan modification success and poor communication makes for an unhappy banking customer and the outlook for more of the same seems to be good for 2010. Perhaps the banks can move from number 3 to the top spot this year.
More Florida real estate blog posts on the Better Business Bureau
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